Possible reasons are:
The offer is not being sent to us in your feed. Please revise your feed accordingly.
The automatic allocation of your offer to the corresponding product in idealo's catalogue was not possible, because no EAN has been provided in your feed for this offer. This identifier is very important for us, so please add it to your feed. Once this is done, the allocation should happen automatically within a short space of time.
The allocation of the offer to the corresponding product in idealo's catalogue was not possible, because the offer data provided in your feed contain a trademarked term. Please remove this term from your feed.
Of course, you can contact us via your idealo Business Account using the contact form. Please give us a few examples - preferably with the name of the offer and the item number.