Start by logging into your idealo Business account and then go to the "Shop ratings" page to retrieve the reviews that you have received. Beneath each shop review, you can click on the "Comment" button and leave a reaction to the review. Use this function to get in touch with your customers; depending on the review, you can thank them, provide important information or de-escalate any issues. This is an important channel of communication that builds trust, strengthens customer loyalty and creates credibility.
How do I react to shop reviews?
Articles in this section
- Why is it important for shop operators to comment on their customers' reviews?
- Will I be notified when my shop receives a new review?
- How can I amass shop reviews and why should I integrate the review link into my shop?
- How do I react to shop reviews?
- How is my overall shop rating calculated?
- How can I encourage my customers to leave a review?