You can use the comment function under each of your shop's reviews as an additional channel of communication with the customer. Depending on the review, you can thank the customer for their positive feedback or, if there is a problem, help to de-escalate or resolve their issue. Leaving a comment will improve your customer communication and allows you to prove your expertise, build trust and show that you have good customer focus.
Why is it important for shop operators to comment on their customers' reviews?
Articles in this section
- Why is it important for shop operators to comment on their customers' reviews?
- Will I be notified when my shop receives a new review?
- How can I amass shop reviews and why should I integrate the review link into my shop?
- How do I react to shop reviews?
- How is my overall shop rating calculated?
- How can I encourage my customers to leave a review?