Cooperation
General information
- What do I need to do if my company details (company name, legal form, etc.) change?
- What do I need to do if my address (billing or company) changes?
- My shop domain's URL is changing, what do I do?
- What do I have to do if I want to list an additional shop on idealo?
- Is there a minimum contract period when working with idealo?
Invoices
- Why are invalid clicks displayed on my invoice?
- Which payment methods can I use when settling my idealo invoices?
- How do I follow the SEPA business-to-business direct debit procedure in order to pay my invoices?
- How frequently does idealo issue invoices?
- Why is the minimum revenue payable even when I have paused my listing?
- Where can I find my previous invoices?
Shipping
- Does Saturday count as a regular working day?
- How should I display my delivery time information?
- How can I change how my shipping costs are displayed?
- What delivery time information should I provide for downloadable products?
- How can I label my downloadable products?
- How can I label my freight-forwarded goods?
Click Data
- How do I specify a time period when analysing my clicks?
- How do I change my monthly click limit?
- Where can I see how high my monthly click limit is?
- How can I check how many clicks I can reach with my monthly budget?
- What can I do if I have reached my click limit?
- Where can I see which of my articles have been clicked on?
Shop ratings
- Why is it important for shop operators to comment on their customers' reviews?
- Will I be notified when my shop receives a new review?
- How can I amass shop reviews and why should I integrate the review link into my shop?
- How do I react to shop reviews?
- How is my overall shop rating calculated?
- How can I encourage my customers to leave a review?